Our Guests: Stan Phelps and David J Rendall
Stan Phelps, is a TEDx speaker, Forbes contributor and IBM Futurist that inspires leaders to think differently about their most important stakeholders. He is the founder of StanPhelpsSpeaks.com, and PurpleGoldfish.com, a think tank of customer experience and employee engagement experts based at the Frontier in Research Triangle Park.
Stan’s keynotes and workshops focus on the value of customer experience as a competitive differentiator and the importance of employee engagement in building a strong corporate culture. He has spoken at over 250 events in 15 countries (US, Canada, UK, Spain, Ecuador, Peru, The Netherlands, Russia, France, Germany, Australia, Bahrain, Malaysia, Israel and Sweden) for Fortune 500 brands such as IBM, Target, ESPN, UPS, and Citi.
He’s the author of the Goldfish series of books:
Purple Goldfish-Service Edition
David Rendall started life as a pigeon-toed baby in Milwaukee.
He can't sit still, be quiet or do what he's told. He's also too idealistic and bad at managing details. All of these weaknesses help him to succeed as a speaker, leadership professor, stand-up comedian, nonprofit executive, and endurance athlete.
During the last fifteen years, David Rendall has spoken to audiences on every inhabited continent. His clients include the US Air Force, Australian Government, and Fortune 50 companies such as Microsoft, AT&T, United Health Group, Fannie Mae, and State Farm.
In between presentations, David competes in ultramarathons and Ironman triathlons.
David has a doctor of management degree in organizational leadership, as well as a graduate degree in psychology. He is the author of four books:
The seven-step framework in the Pink Goldfish is an acronym.
- F Flaunting
- L Lopsiding
- A Antagonizing
- W Withholding
- S Swerving
- O Opposing
- M Micro-Weirding
FLAWSOM is a combination of FLAWS and AWESOME.
It’s a great way to remember how to create a Pink Goldfish: Defy Ordinary, Exploit Imperfection and Captivate Your Customers .
We believe that your company’s flaws are awesome.